Make your call center measurable

When a call comes in, the enquiry screen opens; calls are transcribed and scored against your own criteria.

Sample data

Sound familiar?

Today
You can't track who took which call.
With Trimango
An incoming call opens a card on the Sales desk and is assigned to whoever answers; the call is linked to the enquiry.
Call center
Today
There's no time to measure quality by listening to calls.
With Trimango
Every call is scored against your criteria with a quote for each score; agents see their scorecard.
Call center
Today
You don't know which ad a call came from.
With Trimango
The call code on your website links the visit to the call and the call to the sale.
Live tracking

Which PBX does it work with?

The NetGSM PBX and SMS service.

Can agents appeal a score?

Yes. One appeal per call, and nobody decides on their own appeal.

Where are recordings?

Recordings aren't stored in Trimango; they stream from your PBX and every listen is logged.

Let us show you Trimango with your villas and your team.