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New: your calls are transcribed and scored with AI. See how it works

Trimango
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Every enquiry in one queue

Calls, WhatsApp, Meta and Google lead forms and website forms all become a single enquiry. The Sales desk shows who is waiting and who to answer first.

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Sample data

AI pulls out the needs

Guest count, dates, budget, area and wanted features are extracted from the WhatsApp message and written to the enquiry in one click. After the call, a short summary and a reply draft are ready.

  • Fields filled in automatically carry an "AI wrote this" strip and can be undone in one click
  • The WhatsApp reply draft drops into the message box with "Use"; the agent always sends
  • Villa suggestions are ranked by rules, with the reason shown on the card
Sample data

No waiting enquiry slips through

Waiting time is counted per channel. When the target is missed the agent is notified; at twice the target, the manager is.

  • Default targets: calls and WhatsApp 5, forms 15 minutes
  • Agent status: Available, On a call, On break, Offline
  • You can see when another agent is viewing or typing in an enquiry
Sample data

From enquiry to payment on one screen

Suggest the villa, ask the owner to confirm, place an option, send the payment link. A lost enquiry needs a reason, so you know why you lost it.

  • Stages: New, Collecting needs, Offer sent, Owner confirmation, On option, Awaiting payment
  • Villa suggestions on WhatsApp with link buttons
  • Won sales go to Meta and Google as conversions
Sample data

How an enquiry moves

  1. 1

    An enquiry arrives

    Whatever the channel, a call, message or form opens a single enquiry card.

  2. 2

    Needs are captured

    AI pulls the needs from the message; the agent confirms or corrects them.

  3. 3

    Offer and confirmation

    Suitable villas are suggested and the owner gets a confirmation request.

  4. 4

    Option and payment

    The villa is put on option, the guest gets a payment link, the sale is confirmed.

Related modules

Common questions

All questions
Which channels do enquiries come from?

Calls through the NetGSM PBX, WhatsApp, Meta and Google lead forms and the forms on your website. They all land in the same queue.

Does the AI write to guests on its own?

No. It extracts needs and prepares suggestions and reply drafts; the agent always sends the message.

What happens to lost enquiries?

An enquiry can't be closed as lost without a reason, and it can be reopened if needed. Loss reasons show up in reports.

See it in your own business

Let us show you Trimango with your villas and your team.

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