Frequently asked questions

Yes. We move your villas, owners, bookings and customer records to Trimango. Ege Tatil Evleri's data is being moved the same way.

Yes. Your panel opens on your own domain, with your logo and accent colour.

Yes. Your website can read the catalogue, prices, availability and bookings from the Site API. You can also give partners pages they embed with an iframe.

No. Guests pay through a 3D Secure payment link; card details stay with the payment provider and the panel never stores them.

Yes. Owners manage their calendars, confirmation requests, payouts and messages from their phone. The app is in Turkish and English; store release comes with go-live.

We discuss it in the demo, based on the size of your agency and the modules you need.

Calls through the NetGSM PBX, WhatsApp, Meta and Google lead forms and the forms on your website. They all land in the same queue.

No. It extracts needs and prepares suggestions and reply drafts; the agent always sends the message.

An enquiry can't be closed as lost without a reason, and it can be reopened if needed. Loss reasons show up in reports.

iyzico. Each agency connects its own iyzico account.

No. Guests pay through a 3D Secure payment link; card details stay with the payment provider.

Not yet; transfers are matched by uploading bank statements.

Yes. "Change stay" updates the villa, dates or number of guests; the booking code stays the same.

Through iCal: external calendars are imported every 15 minutes and villa calendars are exported. A channel manager connection is a later phase.

No. Overlapping bookings and options are blocked at database level.

No. When a coupon is entered, other discounts don't apply; the breakdown shows why.

From promotions or straight from the calendar. The system suggests deals for empty nights in the next 7, 14 or 30 days.

Yes. Your website gets the price from the Site API, from the same pricing engine.

Spend isn't imported from Meta and Google yet, so return on ad spend doesn't show in reports for now.

Hourly. The screen shows the last update time.

Fields like owner payouts, gross profit and advertising are only visible to users with financial report permission.

The app is ready for iOS and Android; the store release comes with Trimango's go-live.

No. They come in through an invite link and sign in with a 6-digit code sent to their phone; the code is valid for 5 minutes.

No. They can close empty nights; requests touching nights with a booking or option are approved by staff.

Recordings aren't stored in Trimango; they stream from your PBX. A listening link is valid for 5 minutes and every listen is logged.

The NetGSM PBX and SMS service.

Phone numbers, ID numbers, IBANs, card details and emails are masked before anything is sent to the model; only the masked text is stored.

Anything. The Site API works over HTTP and JSON.

There's a limit of 1,200 requests per minute per client; unchanged responses return 304 with ETag, and the cache is refreshed by webhook.

Yes. Partners get cookie-free pages they embed with an iframe.

Without consent, the browser sends no events.

Default retention: raw events 25 months, search phrases 90 days, chats 2 years.

No. With consent, the agent takes the visitor to a page, highlights a section and scrolls; co-browsing stops on payment and booking pages.

Every piece of content has Turkish and English fields; English addresses and indexing settings are separate per language.

No. A 301 redirect is created automatically and redirect chains don't form.

No; the editor is block-based, which keeps layouts and speed intact.

Reviews that come with a booking or through a review request link.

Two days after check-out; it isn't sent for stays shorter than 3 nights.

Yes. They see the published reviews of their villa in the owner app.