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New: your calls are transcribed and scored with AI. See how it works

Trimango
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Every call recorded, transcribed and scored

The NetGSM PBX is wired into the Sales desk: when a call comes in, the enquiry screen opens. Calls are transcribed and scored against your own criteria.

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Sample data

The screen is ready when the phone rings

An incoming call opens a card on the Sales desk and is assigned to whoever answers. Call guests or owners in one click; outgoing calls show your company number.

  • "Answer" and "Hang up" buttons in the panel
  • Click-to-call for guests and owners
  • Call codes link the enquiry to the ad
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Scored against your criteria

AI scores every call from 0 to 10 against criteria you define and version; each score comes with a quote from the call.

  • Calls shorter than 25 seconds aren't scored
  • Phone, ID, IBAN, card and email are masked before reaching the model
  • Risky calls trigger a notification
Sample data

Scorecards, rankings and appeals

Agents see their own scorecard; managers can correct a score and agents can appeal. A booking made within 7 days of a call is attributed to that call.

  • One appeal per call; nobody decides on their own appeal
  • Listening to a recording is logged
  • Transcripts are kept for 12 months
Sample data

The journey of a call

  1. 1

    A call comes in

    An enquiry card opens on the Sales desk; a known number is matched to the guest.

  2. 2

    The call ends

    The recording stays in the PBX and the call is linked to the enquiry.

  3. 3

    Transcript and score

    Both channels are transcribed, personal data is masked, the call is scored.

  4. 4

    Scorecard and appeal

    The score goes to the agent's scorecard; managers correct, agents appeal.

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Common questions

All questions
Where are recordings stored?

Recordings aren't stored in Trimango; they stream from your PBX. A listening link is valid for 5 minutes and every listen is logged.

Which PBX does it work with?

The NetGSM PBX and SMS service.

Does personal data go to the AI?

Phone numbers, ID numbers, IBANs, card details and emails are masked before anything is sent to the model; only the masked text is stored.

See it in your own business

Let us show you Trimango with your villas and your team.

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