Reviews moderated, never left unanswered
Villa and blog reviews land in a queue that is pre-screened by rules. After check-out, guests get a review request automatically.
Rule-based pre-screening
Spam, inappropriate language, personal data, reviews without a booking, second reviews and low ratings are flagged; approve or reject in bulk.
- Reviews that come with a booking or a request link count as verified
- Reviews from your old system are imported as unverified
- Villa and blog reviews in separate tabs
Replies and follow-up
Your reply appears under the review on your website. Ratings of 3 or below open a follow-up and notify the team.
- Low ratings don't go without follow-up
- Your reply is published with the review
- Owners see the published reviews of their villa
Automatic review requests
Two days after check-out, guests get a review request with a single-use link and one reminder.
- Stays shorter than 3 nights are skipped
- Reviews can be written up to 60 days after check-out
- Sent, opened and reviewed rates are tracked
How a review comes in
- 1
The guest checks out
The stay ends; if it was 3 nights or longer, a request is queued.
- 2
The request goes out
A single-use link two days later, with one reminder.
- 3
It lands in the queue
Rules add flags; verified reviews stand out.
- 4
Approve and reply
Approved reviews are published and answered when needed.
Related modules
Common questions
All questionsWhich reviews count as verified?
Reviews that come with a booking or through a review request link.
When does the review request go out?
Two days after check-out; it isn't sent for stays shorter than 3 nights.
Do owners see reviews?
Yes. They see the published reviews of their villa in the owner app.
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